General Questions Regarding Virginia Health Insurance

Section provides free professional information and complaint services to individuals covered under policies and plans issued in Virginia.

General Questions about Insurance

Staff in the Consumer Services Section is ready to assist you when you are unable to find the answer to a general question. The Consumer Services Representatives specialize in areas of senior issues and complaints, managed care issues and commercial insurers. You may reach the Consumer Services Section Monday through Friday, 8:15 a.m. to 5:00 p.m., toll-free within Virginia at 1-800-552-7945 or in Richmond at 371-9691. If your question cannot be answered by telephone, you will be advised to file a written inquiry with the Bureau.

Written inquiries of a general nature may be sent via e-mail, to BureauofInsurance@scc.state.va.us, or by regular mail. A Consumer Services Representative will promptly respond to your inquiry. Please include your name, current mailing address and telephone number along with your questions and concerns.

Consumer Services can help you with:

• Clarifying responses to your questions;
• Cutting through red tape;
• Correcting misunderstandings; and
• Investigating your complaint.

Consumer Services cannot:

• Recommend a particular insurance company, agent, or product; or
• Provide legal services or legal advice.