Online Tools of the Lumenos Georgia Health Insurance Plan

Online Health Site

The Lumenos plan offers online health and financial tools to help you manage your health and make the best use of your health care dollars.

Health Tools

The Lumenos plan offers several resources designed to help you stay healthy, deal with an illness or injury and prepare for a medical procedure or treatment, including:

• Doctors Plus Directory
• My e-Checkup
• My Family Health File
• Personal Health Coach
• 24-Hour Nurse Advice

Whether you're going for a routine check-up, managing a medical condition or getting ready for surgery, the Lumenos Online Health Site delivers the information and support you need around these topics and more.

Doctors Plus Directory

The Doctors Plus Directory will help you locate - and find information about - doctors and other health care services in your area. Whether you need a specialist, a pharmacy, a hospital, vision care, a chiropractor or a nutritionist, you'll find it in one place. In addition, this directory will help you:

• find out which providers offer discounts
• find an estimate on how much you'll typically be charged for certain services
• get background information about physicians
• view provider recommendations from other consumers
• get directions and a handy map

To access the Doctors Plus Directory, log in to www.lumenos.com. By entering your user name and password, you will be able to access the secure site and search for providers and pertinent information regarding ratings, discounts, etc. You can also obtain a hard copy of the Doctors Plus Directory by calling Customer Service at (866) 835-6863.

My e-Checkup

Evaluate your overall health, help identify risks and find out how to help optimize your health. Use My e-Checkup to prepare for a routine physical - evaluate your health online, print out your family health history to share with your doctor, and find out what questions you should ask and what tests your doctor should perform.

My Family Health File

Store your family's medical records online at one secure, convenient location. Well-managed records help you and your doctor plan your preventive care and treatment.

Personal Health Coach

Through a partnership with FutureHealth Corporation, the Lumenos plan can provide you a Personal Health Coach. A Personal Health Coach is a registered nurse who assists you in receiving available health care services when you are faced with a serious illness or ongoing health problem. If the claims review indicates you might benefit from having a Personal Health Coach, one will contact you to discuss your needs.

This confidential service is designed to help you use your benefits most effectively, answer health care questions, arrange for treatment, coordinate your care and help you follow through with your doctor's instructions. The Personal Health Coach will work with you to coordinate your health care.

24-Hour Nurse Advice Line

Nurse Line is staffed 24 hours a day seven days a week by registered nurses. Nurses provide you and your family members with health care education and decision support for routine health conditions.

Financial Tools

The Lumenos plan offers online financial tools to help you keep track of your health care dollars. Plus you can track your claims for covered services. You can review what you've spent on health care, view your HRA balance or look up the status of a particular claim any time of the day.