Important Georgia Health Insurance Phone Numbers

Pre-Admission Certification (PAC)
You should call your Primary Care Physician.

Your Primary Care Physician or the Hospital should call the following number for Pre-Admission Certification

• Atlanta Calling Area (404) 237-2429
• All Other Areas 1-800-662-9023 or 1-800-722-6614

Customer Service
If you have a Customer-Service question, please call:

• 1-800-464-1367

To locate a network provider, review wellness information and more, please visit us at www.bcbsga.com and select the State Health Benefit Plan HMO (BlueChoice) product.

Mental Health Care or Substance Abuse Treatment

You may access the mental health network in complete confidence by calling:

• 1-800-292-2879

Health Improvement Resource
For preventive health and wellness information for you and your family, call the Health Improvement Resource line 24 hours a day at:

• 1-800-638-4754

Please have your ID number available when you call. Requested information will be sent free of charge.

BlueChoice On-Call
A 7-day-a-week, 24 hour a day service available for all covered family members. When you or a covered family member is experiencing health symptoms, you may call BlueChoice On-Call to speak to a registered nurse. The nurse will provide information to help you decide on the most appropriate treatment or care. You may also listen to a variety of medical audio tapes or request written information on a variety of conditions.

• 1-888-724-BLUE (2583)

Fraud and Abuse Hotline

• 1-800-831-8998

Eligibility
If you have a question concerning your eligibility, please call:

• 1-800-610-1863
• (404) 656-6322