How to File a Mississippi Health Insurance Complaint

Complaint Procedures

All health care plans must have written procedures for receiving and resolving complaints. These are often called grievance procedures. Grievance procedures must be consistent with state law requirements.

If your health insurer has refused to pay for health care services that you have received or want to receive, you have the right to know the exact contractual, medical or other reason why.

If you have a complaint about a health insurer or an agent, you can send it in writing to the Mississippi Insurance Department at P.O. Box 79, Jackson, MS 39205. You can also download a complaint form using MID's Internet site at www.mid.state.ms.us/howtofileacomplaint.html. MID keeps track of the complaints that are filed. However, remember that when you are comparing companies and asking for the number of complaints that have been filed against a company, you must be aware that generally the company with the most policies in force will have more complaints than companies that only have a few policies in place.